Refund Policy

Thank you for shopping at Omel Group. We value your satisfaction and want to ensure you have a great experience with our digital products. Please read our refund policy carefully.

1. Digital Products
Due to the nature of digital products, all sales are final. Once a digital planner or downloadable product has been purchased, it is deemed “used” and cannot be returned, refunded, or exchanged.

2. Eligibility for Refunds
Refunds are only issued under the following circumstances:

If the product was not as described or advertised.
If the product is defective or corrupted, and you report the issue within 7 days of purchase.

3. How to Request a Refund
To request a refund, please contact our customer support team at info@omelgroup.com with the following information:

Your name
Order number
Date of purchase
Reason for refund request 

Our team will review your request and respond within 1-2 business days. If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.

4. Non-Refundable Situations
Change of mind after purchase.
Failure to download or use the product due to technical issues on the user’s end.
Requests made after the 7-day window from the date of purchase.
5. Exchange Policy
We do not offer exchanges on digital products. If you encounter any issues with your purchase, please contact us, and we will assist you in resolving the matter.

6. Customer Support
For any questions or concerns regarding our refund policy, please contact our customer support team at info@omelgroup.com

Thank you for understanding our refund policy. We are committed to providing quality digital products and exceptional customer service.

Omel Group