Returns Policy

Thank you for shopping at Omel Group. We value your satisfaction and want to ensure you have a great experience with our digital products. Please read our returns policy carefully.

  1. Digital Products
    Due to the nature of digital products, all sales are final. Once a digital planner or downloadable product has been purchased, it is deemed “used” and cannot be returned, refunded, or exchanged.
  2. Eligibility for Returns
    As our products are digital and instantly accessible, returns are not applicable. However, we are committed to providing high-quality products and ensuring customer satisfaction. If you encounter any issues with our products, please refer to our refund policy.
  3. Defective or Corrupted Products
    If you receive a defective or corrupted file, please contact our customer support team at info@omelgroup.com within 7 days of purchase. Provide the following information:

Your name
Order number
Date of purchase
Description of the issue

Our team will review your request and provide a replacement or a solution within 3-5 business days.

  1. Customer Support
    For any questions or concerns regarding our returns policy, please contact our customer support team at info@omelgroup.com
    We appreciate your understanding of our returns policy. Our goal is to provide you with quality digital products and exceptional customer service.

Omel Group